PANDION SERVICES


Training and Education

The Pandion Team has over two decades of experience professional guiding, guide training, and delivering educational programs. We are always staying on top of industry trends and standards to make sure our clients are learning methodologies and content that is cutting edge. Trainings are offered in:

> Guide Training (see video above)

> Customer Service Training

> Staff training

 

Tourism Development

Pandion works with associations, travel destinations, and governments to help build the travel and tourism infrastructure needed to support the next generation of travelers. We offer:

> Rural tourism development workshops

> Travel asset assessment

 

 

Business Consulting

The travel industry is an exciting and growing industry. New businesses are in demand to meet this growth and keep the destination creative. Whether you want an outside perspective or have exhausted all your staff resources, Pandion works with you to design creative and brand specific travel products. Starting from the preferences of your targeted traveler and finishing with optimizing for the needs of your operation, tours, itineraries, and packages are designed, and created ready for rollout.

Travel companies of all sizes and sectors benefit from an outside perspective analyzing and evaluating your programs for quality, safety, educational content, and more. What are your strengths that you should be marketing better? Where would more training or specialized staff best be utilized? Harness our expertise from years of creating and delivering world-class experiences and our time studying diverse products throughout the globe. Pandion offers consultation in:

> Operations support

> Product development

> Marketing

> Start-up support

> Program audit

> Strategic planning

 

 

Methodology

Pandion practices community based consulting. Unlike traditional consulting, which relies on the outsider telling the community what to do, this methodology works with the community to learn what success looks like for them, and frames the consulting around reaching this success. There is still a strong expertise in tourism and community development brought to the table, but rather than leading with this expertise, we first work to build trust and try to understand the wants and needs of our client.

A testimonial that sums up the effect of this methodology is from Amy Spain (Snohomish County Tourism Bureau):

“[Dan] led our community to their own conclusions instead of telling us what to do.”

Another testimonial in this vein comes from Lauren Hefferon (Ciclismo Classico):

“Dan is first and foremost a wonderful and attentive listener. He not only hears what you say but what you are not saying.”

While we tend to stay engaged with our clients long after the project ends, the reality is we do leave, and it is our job to build a strong foundation and structure to make sure the investment you make continues to hold its value long into the future.

 

Contact Pandion for more information.